Scrivo AI - QuickBooks Sync — Privacy Policy

Last updated: June 2026

Scrivo AI - QuickBooks Sync (“we”, “us”) syncs your Shopify store’s financial data into QuickBooks Online. This explains what data we process, why, and how we protect it.

What we collect

• Order & financial data — order totals, line items, taxes, discounts, shipping, refunds, Shopify payouts, and the payment method. Used to build the matching QuickBooks records.
• Customer data (kept to a minimum) — a customer’s name, email, and the order’s shipping/billing address. Used only to match a Shopify customer to a QuickBooks customer (so receipts/invoices aren’t duplicated) and to determine the correct sales-tax jurisdiction. We do not collect customer phone numbers.
• Account & connection data — your shop and the secure tokens needed to read from Shopify and write to QuickBooks.

Why we use it

Only to provide the app’s core function: posting accurate Sales Receipts, Invoices, Journal Entries, and refunds to your QuickBooks Online account, and reconciling them. We do not sell your data or your customers’ data, and we do not use it for marketing, advertising, or profiling.

How it’s protected

Your data is encrypted in transit (HTTPS/TLS) and encrypted at rest. Access is restricted to the systems that run your syncs; customer data is never exposed publicly.

Service providers

We rely on a small number of trusted, industry-standard providers for secure hosting, data storage, and AI-assisted features to operate the service. The only accounting system your data is written to is the QuickBooks Online account you connect. A current list of our service providers is available on request.

Data retention and deletion

• We keep your data while the app is installed so syncs and reconciliation keep working.
• When you uninstall the app, we delete your store’s data shortly afterward.
• If a customer asks to have their data deleted, we remove the information we hold for them.
• You can ask us to delete your data at any time.

Your and your customers’ rights

You and your customers can request access to, correction of, or deletion of personal data we hold. Reach us through the Support tab in the app, or the email below.

Contact

Questions about this policy or your data? Use the Support page in the app, or email the support address listed on our App Store listing.